FAQs

What services does your property management company offer?

Our property management company provides a comprehensive range of services tailored to meet the unique needs of property owners like you. From tenant screening and selection to rent collection and property maintenance, we handle every aspect of property management with professionalism and efficiency.

How do you handle property turnover between tenants, including cleaning and repairs?

When a tenant decides to vacate, we promptly conduct move-out inspections, handle any necessary cleaning or repairs, and market the property to minimize vacancy periods. Our goal is to ensure a smooth transition between tenants, maximizing your rental income and minimizing downtime.

How quickly can you fill vacancies in my property?

We understand the importance of minimizing vacancy periods to maximize your rental income. We prioritize prompt marketing and tenant screening processes to fill vacancies as quickly as possible.

Can you assist with property renovations or upgrades to maximize rental potential?

Yes, whether it’s minor upgrades or major renovations, our experienced team will manage every aspect of the project.

What measures do you take to ensure compliance with fair housing laws and regulations?

We stay updated on the latest laws and regulations and provide ongoing training to our staff to ensure they understand and adhere to fair housing practices. Our tenant screening process is designed to be fair and consistent.

How do you handle maintenance and repairs for managed properties?

We promptly address maintenance requests from tenants through our portal, ensuring timely resolution of issues. Our team coordinates with trusted contractors and vendors to efficiently address any maintenance concerns while keeping you informed throughout the process.

How do you handle tenant screening and selection?

We prioritize a thorough and transparent tenant application process to ensure the highest standards of residence in our properties. Prospective tenants undergo a comprehensive evaluation, which includes a credit check, a background check, and income verification to confirm their ability to meet rental obligations. Additionally, we review references provided by applicants. By employing these stringent measures, we aim to maintain a secure and welcoming atmosphere for all residents while upholding the integrity of our rental properties.

What communication channels do you use to keep property owners informed about their properties?

All forms of communication including email, calling, or reaching us through your owner portal.

How do you handle tenant emergencies and after-hours issues?

For tenant emergencies and after hour issues tenants are provided with a tenant portal that is monitored 24/7 by our maintenance team to be able to respond accordingly.

Do you provide regular financial reports or statements to property owners?

We provide an electronic storage inside of your portal of your owner packets/reports where each month on the 5th (or following business day) you are notified that the previous month’s report has been posted to your account.